Few companies give high priority to the performance levels of their staff like Movers Greenville SC – South Carolina’s moving giants. They recently held an event at Bancroft where they strategized and trained their employees in line with the high production goals that they have set for the year. Among the many things that happened during the program, the team was paired in twos and given a short time to move various properties to a new spot. The winning team was given prizes and certificates as a reward for their performance. The CEO reiterated that their output during the mock exercise is what he expects to see in the days ahead when they take on new projects.
Also, to establish their place as the best Greenville movers, the Staff were given written tests. They asked them questions that range from customer service issues, logistics/movement issues to accepting tips from customers, etc. The test was all-encompassing, and the staff did quite well. When the scores of their written examination were announced, there were loud shouts of excitement as the most staff did not know they will score such high marks. The CEO told them that he was quite impressed with the result and promised to pay bonuses to the staff as a way of saying – Thank you.
The next phase of the program was the role plays that were done by the staff. A few individuals were asked to play the role of tough clients while others took the place of moving personnel that tried to pacify them. The experience was eye-opening as various facts came to the fore. One of them was that no customer must be treated as being stupid no matter how dumb their requests sound. They must be treated with dignity, and the moving personnel must ensure that they do their best to put a smile on the customer’s face.
Another concept that was introduced by the company is the use of referrals and the use of local websites like Greenville online. The staff was told that anyone who brings business to the company would receive some percentage from the deal. The PR Manager who anchored this session said that the firm was poised to reward any staff who played a role in moving the organization to the next level of success. Also, the management stated that the greater the number of referrals an individual brings in a year, the higher the propensity of granting such people promotions. Everyone was admonished to work hard to enjoy the benefits that are lined up for them.
The climax of the occasion was when the CEO said that the company was pushing to become a local moving force. To achieve this, a few staff were picked to understudy the leading moving companies in the region. He said that the result of this exercise would help in the implementation of various strategies that will lead to the company’s expansion. At the end of the event, each of the staff was sufficiently inspired to do whatever it takes to be listed as one of the high flyers in the organization.